Buying on this website means you agree with our warranty policy as stated below:
Our warranty policy is simple and easy:
We offer 2 year warranty as a standard to all our electronic products. Warranty starts from the date you received your parcel.
Only exception are:
- The battery inside DELANCLiP Fusion, the battery is covered with 6 months warranty. In case it fails after that time, we have several options for you:
- Option 1:
You could send us the unit and we will replace the battery for a small charge of 10 GBP. Then we will post it back for free to you.
- Option 2:
We could send you a new battery for free, you will be only asked to kindly cover the postage costs. (This will involve opening the enclosure and soldering skills, but we will provide instructions)
- Option 3:
We could offer you a 30% discount if you wish to place an order for a new unit.
- Option 1:
- DELANCLiP Starter – no warranty on a pulled out cables, the unit been tested and it is strong enough for normal use, any pulled out cables are not covered by warranty
- Warranty does not apply to the software – it is a third party application and we are unable to accept any claim due to issues with software setup.
We kindly ask you to prove the item is faulty by sending an email with a video, or screen shot showing the issue.
Our email address is available for you in order confirmation, which we always send after purchase.
If you need to use warranty please simply respond to the order confirmation email we sent you after your purchase, attaching the prove of faulty items.
Do not worry about shipping costs, if the returned items are definitely faulty, we will refund all your shipping costs as follows:
In UK – we refund equivalent of the Signed For – First Class service with Royal Mail.
Rest of the World – we refund you standard tracked services from your local postal services up to 15 GBP
In all cases please retain the receipt of your postage costs and provide it via email for refund.
We are not able to refund costs for non standard delivery services.
We aim to repair or replace the faulty item within 3 business days from the date we receive it.