Lost or Delayed Parcel

Buying on this website means you agree with our delivery policy as stated below:

Delayed parcel

Delivery services we use, normally have from 3 to 12 business days delivery time, sometimes it takes longer due to random circumstances. If your parcel is not delivered within 20 business days please contact us immediately. Sometimes tracking information is not very accurate hence please keep monitoring it as the parcel still have a chance to be delivered, even after 20 business days. It is very rare situation if you use “UPS”, “DPD” or “Parcel Force” service.

Lost parcel

An item being sent to Europe is only considered lost if it’s not delivered within 20 working days after the date it was due to be delivered. For an item going to the rest of the world, it’s 25 working days. Experience tells us items can still arrive within these timescales. We assume parcel as lost, when we have this confirmed with delivery service provider.

Claim process for lost parcel

When we have confirmed your parcel is lost, we will send replacement immediately. You do not need to worry about anything else.

We act quickly

We know the above situations are not nice to go through, but we can assure you, we will act the quickest way we can, to resolve any issues and have your parcel delivered.