International customers:

1. All our pieces are displayed exclusive of import tax for customers outside UK
2. UK came out of the European Union this means you may be asked to pay import tax
3. The Customer is responsible to check the destination country’s import process, that includes disbursement fees, import tax and duty.
4. If your place of residence requires customs clearance, please be patient and wait for the parcel, they are not as fast as we are :). The customs clearance can take from 5 to even 20 days in busy periods like Christmas or Black Friday, etc. Generally it all depended on the country’s customs clearance office speed.
5. Any customs duties and taxes which could be added to your parcel delivery are at customer responsibility to pay. If you decide to refuse to pay, it will incur costs listed below:
   1. 20 GBP Administration fee,
   2. 25 – 60 GBP for the parcel to be returned to us (depends on where you live),
   3. your original shipping costs will be deducted from the refund,
   4. any other costs we may incur like import taxes,
   5. The refund (if any) will be processed no later than 5 business days from the date we received the parcel.

General delivery terms and conditions:

1. We aim to dispatch your order as soon as we can, we state the actual processing time in our status update bar at the top of this page.
2. Your order status will say AWAIT PROCESSING, but this means we are working on your order and it will be shipped no later than the days stated above.
3. When the parcel is shipped, you will receive an email with shipping confirmation and tracking number. Unfortunately, we are unable to provide an exact or estimated delivery date. Thank you for your understanding and patience!
4. We ship Worldwide – if you can’t find delivery service during checkout, please report back to us to sort this out!
5. We send parcels to the address provided from PayPal, so make sure you choose the correct one as your delivery address.
6. We do not deliver to PO Boxes or military bases, if the parcel is returned to us due to this issue we will refund you only the product value, but the postage costs minus any other costs we may incur (import taxes or charges) will be deducted so please bear this in mind and please ensure you put your home address in your order.
7. We do not take any responsibility if the parcel is returned to us due to incorrect address provided during the checkout or you have not managed to collect it by self from your local pick up after the delivery attempt failed. We will refund the product costs only, minus the payment processing fee (around 6%), administration fee: 5 GBP, minus any other costs we may incur (import taxes or charges).
8. We do not take any responsibility if you have not monitored your email, or your email provided with the order was incorrect, leading the parcel to be returned to us. We will refund the product costs only, minus a payment processing fee (around 6%), administration fee: 5 GBP, minus any other costs we may incur (import taxes or charges).
9. We provide fully tracked services and always send tracking information to your email to allow you to track the parcel progress. If we get your parcel back for no reason, we will investigate to make sure who was responsible for the issue, then we will refund according to the outcome.
10. We reserve a right to upgrade your selected shipping service if we will see an opportunity to send it faster and safer with other carriers.
11. Pandemic circumstances note: you, as a Customer are responsible for checking if you can receive parcels at your desired delivery address. If the parcel is returned to us because you failed to investigate if parcels can be delivered to your place, we will refund the product costs only, minus administration fee: 5 GBP, minus any other costs we may incur (import taxes or charges).

Delivery costs

Delivery costs and times can be checked during online checkout at our website: https://delanengineering.com/shop/ 

Simply add products to the basket and proceed to checkout, fill the address form and you will be given shipping options with prices as well as estimated delivery time.

You do not need to place an order at this stage and you will not be charged any money.

Delays

Please bear in mind there could be a delay if the parcels are sent during the upcoming Christmas or Easter time or other UK Bank Holidays.

For information who will deliver your parcel at your country, please read our country guide: https://www.delanengineering.com/delivery/who-delivers/

We send the parcels (outside the UK) with tracked service only, which benefits of:

Maximum compensation value if parcel lost: £50 (British Pounds)

The tracking number will be advised as soon as the parcel has been sent. Please bear in mind – we cannot take any responsibility for undelivered parcels due to your absence. This is why we provide you with the tracking link. So please monitor it regularly and if it seems the delivery takes too long – contact us immediately. (reply to the order confirmation email we sent to you)

There is a minimal chance the parcel will be lost or damaged as this is priority handling service.

Loss claims should not be submitted until after 20 working days (Monday – Friday) after the due delivery date for items going to Europe, and after 25 working days for Rest of the World. This means we can send a replacement or refund only after the mentioned time has passed.

There is up to 90 (calendar) days procedure for the claim process.

Returns

Please visit our returns page